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Tech Support

Minimum Technical Requirements

You will not be able to complete an online/hybrid course using only a smart phone or tablet. Snead State online learning classes require that students comply with the following minimum technical requirements:

  • Desktop and/or laptop computer running an up-to-date operating system. For example, a PC running Windows 10 or 11, or an updated Apple Mac.
    • Chromebooks are supported by the Canvas learning management system and the Honorlock online proctoring service. However, some third-party tools/services used in some courses may not support Chromebooks, so a Windows PC or Apple Mac are still the best option.
    • Desktops/laptops running Microsoft Windows 10/11 in S mode limit downloads and won’t fully support the software used at Snead State. You must exit S mode.
  • Reliable high-speed internet connection. A wired internet connection is recommended when taking online exams. If you are using a Wi-Fi connection, make sure that no one else is streaming video, playing games, or using other bandwidth-intensive services. (Check your internet speed here: Internet speed test by Ookla)
  • Webcam with microphone. Some assessments will require online proctoring and the webcam will be used to monitor you and your surroundings while taking the assessment. The webcam may also be used to record presentations, or to participate in remote sessions (e.g. virtual classes).
  • Google Chrome web browser. Mozilla Firefox should also be installed as a backup. Other browsers (Safari, Internet Explorer, or mobile phone browsers) are not guaranteed to work. If you are not sure what web browser you are using check here: What’s My Browser?
  • Adobe Acrobat Reader – The latest version can be downloaded from: https://get.adobe.com/reader/. If you already have Adobe Acrobat Reader installed, please make sure it is updated (Help >  Check for Updates).
  • Microsoft Office for creating/editing/viewing Word documents, Excel spreadsheets, and PowerPoint presentations. NOTE: Microsoft Access is not available for Apple computers. Snead State students can download Microsoft Office 365 for free using their @alabama.edu email account at: https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658.

Email/Student Webmail

Access the link through https://snead.edu (select student email in the student panel by tapping on the tab to the left of your screen) or https://outlook.com/snead.edu (Choose “Sign In” in the top right corner).

  • Email Address: Your email address is your full student number (A#) followed by @alabama.edu: Axxxxxxxx@alabama.edu.

Technical Support Contact

Email your Snead IT-Team for assistance. Be sure to include your full name, your full name, A#, and your date of birth in your email.

McGraw Hill Connect

Some courses require the use of McGraw Hill Connect. If you experience issues with MH Connect, you should first contact your instructor. For technical issues, you may contact McGraw Hill at:

Technical Support Contact

mySnead

Username: You must use your Snead State email address as your username. Your email address is your full student number followed by @alabama.edu (AXXXXXXXX@alabama.edu).

Technical Support Contact

Email your IT team at it-team@snead.edu and include your full name (first, middle, and last name), A# (if known), and your date of birth.