Tech Support

Blackboard

Blackboard Login Page

Username: Your username is your student number (S000XXXXX).

Password: Your default password is your 6-digit date of birth in the MMDDYY format.

NOTE: Course-specific issues (e.g. missing content, requests to resubmit work, requests to submit work late, etc.) must be emailed directly to the course’s instructor. If the instructor determines that the issue is a technical problem, they will direct you to contact technical support.

Technical Support Contact: Email the Office of Online Learning at DL@snead.edu. Be sure to include your full name and your S#. For login issues, also include your date of birth in your email. For issues with a specific course, please include the course number, name, and CRN, along with a description of the issue you are experiencing.

Email/Student Webmail

Student Webmail Login Page

User ID: Your user ID is your student number. If you had a student email account prior to Fall 2012, use your old student number (5 digits). Students who never had a student email account prior to Fall 2012 should use your student number (S000XXXXX).

Password: The default password is your 8-digit date of birth in the format YYYYMMDD.

Email Address: Your email address is your full student number followed by @students.snead.edu: S000XXXXX@students.snead.edu

Technical Support Contact: Email Ms. Jerri Gullion (jgullion@snead.edu) in our IT Department for assistance. Be sure to include your full name, your S#, and your date of birth in your email.

McGraw Hill Connect

Some courses require the use of McGraw Hill Connect. If you experience issues with MH Connect, you should first contact your instructor. For technical issues, you may contact McGraw Hill at:

Support Website: http://www.connectstudentsuccess.com/

Phone: (800) 331-5094

Hours of Operation:

  • Sunday: 12:00 PM to 12:00 AM EST
  • Monday-Thursday: 24 hours
  • Friday: 12:00 AM to 9:00 PM EST
  • Saturday: 10:00 AM to 8:00 PM EST

Email: Go to http://mpss.mhhe.com/contact.php and complete the Contact Us form.

mySnead

mySnead Login Page

User ID: Your username is your student number (S000XXXXX).

PIN: Your PIN is your 6-digit date of birth in the MMDDYY format.

NOTE: If you do not know your student number, log into mySnead using your Social Security Number in place of your student number and your six-digit date of birth (mmddyy) as your PIN. Once you are logged in, click on the Student Tab, and then select Student Records, and View Your Current Program/Major Information. Your student number will display on the right side of the screen with your name.

Technical Support Contact: Email Student Services (studentservices@snead.edu) and include your full name (first, middle, and last names) and your date of birth.